We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a
returm
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase- To initiate a return, please get in touch with us at vanessa@cocoluxehairco-com-au- If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package- Items sent back to us without a prior return request will not be accepted.
You can always contact us for any return questions at vanessa@cocoluxehairco.com.au.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not- If approved, you'll be automatically refunded on your original payment method.
Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
The client is responsible for the payement of the refund items.
